Privacy Policy

This Privacy Policy applies to the Lotury website, mobile apps, accounts, property listings, private property conversations, and related support services. By using the platform, you acknowledge the practices described here.

Lotury is responsible for the personal information it processes through the platform. Property owners, agencies, payment providers, and linked third-party services may process information under their own privacy policies.

We collect information you provide, information created through your use of the platform, and limited technical information from your device.

• Account and identity information, such as your name, email address, phone number, login details, and profile information.
• Listing and agency information, including property details, photos, addresses, descriptions, ownership or verification materials, and contact preferences.
• Messages and conversation metadata exchanged through private property chats, together with reports and blocked-user actions you submit for safety and moderation.
• Activity and device information, such as searches, saved listings, location when you choose to center a property map near you, browser or device type, IP address, push-notification tokens, identifiers, and diagnostic logs.
• Communications you send to us, including support requests, reports, feedback, and marketing preferences.
• Transaction and subscription information received from payment providers. We do not store full payment-card details on our servers.

• Provide, personalize, maintain, and improve the platform and its search features.
• Create and secure accounts, publish listings, connect users, and provide customer support.
• Deliver private property conversations, message notifications, abuse reporting, and user-blocking features.
• Verify listings and agencies, prevent fraud, enforce our terms, and protect users and the platform.
• Process subscriptions or paid features and maintain related business records.
• Send service messages and, where permitted, news or offers that you can opt out of.
• Comply with legal duties and establish, exercise, or defend legal claims.

We use necessary cookies and local storage to keep you signed in, remember settings, maintain security, and operate core features. With your consent where required, we may also use analytics or preference technologies to understand and improve the platform.

You can control cookies through your browser settings. Blocking necessary cookies may prevent parts of the platform from working correctly.

We do not sell your personal information. We may share it only as needed to operate the marketplace, complete actions you request, or meet legal obligations.

• With other users when you publish a listing or choose to contact an owner, agent, agency, buyer, or renter.
• With service providers that host the platform, process payments, deliver communications, provide maps, security, or customer support. This includes CometChat for property messaging and Firebase Cloud Messaging for mobile push delivery.
• With authorities or other parties when required by law or reasonably necessary to prevent harm, fraud, or misuse.
• As part of a merger, financing, reorganization, or sale of all or part of the business, subject to appropriate safeguards.

We retain personal information for as long as needed to provide the platform, comply with law, resolve disputes, and enforce agreements. Retention periods vary by the type of information and why it was collected. We delete or anonymize information when it is no longer required, unless a longer period is legally necessary.

We use reasonable administrative, technical, and organizational safeguards. No internet service is completely secure, so please use a strong password and contact us if you suspect unauthorized account access.

Depending on where you live, you may have the right to access, correct, delete, restrict, or receive a copy of your personal information, object to certain processing, or withdraw consent. You may also unsubscribe from marketing messages at any time.

To make a request, contact us at [email protected]. We may need to verify your identity before responding. You may also have the right to complain to your local data-protection authority.

Our providers may process information in countries other than your own. Where required, we use contractual or other safeguards intended to protect information transferred internationally.

The platform is not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us so we can take appropriate action.

We may update this policy to reflect changes to the platform, our practices, or applicable law. We will post the revised policy here and update the date above. If a change materially affects your rights, we will provide additional notice where required.

Questions or privacy requests can be sent to [email protected] or to Lotury, Tbilisi, Georgia.